Question 1

Are your pieces handmade?

Accepted Answer

Yes. Each piece is carefully handcrafted using traditional techniques combined with contemporary design. Because of this artisanal process, slight variations may occur, making every piece uniquely yours.

Question 2

Do you offer custom or bespoke designs?

Accepted Answer

Yes. We offer custom design services for clients seeking one-of-a-kind pieces.
The process typically includes:
Design consultation
Material and gemstone selection
Sketch or digital rendering approval
Production
Production time generally ranges from 3–6 weeks, depending on complexity.

Question 3

What materials do you use?

Accepted Answer

We primarily work with:
18K gold
Platinum
925 sterling silver
Freshwater and seawater pearls
Mother-of-pearl
Natural gemstones and diamonds
Enamel and specialized decorative techniques (such as feather inlay, if applicable)
Material details are listed on each product page.

Question 4

Are your gemstones natural?

Accepted Answer

Unless otherwise specified, our gemstones are natural and carefully selected for quality, clarity, and color. Some designs may incorporate lab-created stones; this will always be clearly disclosed.

Question 5

Can I request modifications to an existing design?

Accepted Answer

In many cases, yes. Adjustments such as metal type, gemstone substitution, or sizing may be possible. Please contact us before placing your order to confirm feasibility and pricing.

Question 6

How long does shipping take?

Accepted Answer

Production time varies depending on the piece. Once completed, orders are shipped with tracking and insurance.
Domestic shipping typically takes 3–7 business days.

International shipping times vary by destination.

Question 7

Do you accept returns?

Accepted Answer

Because many of our pieces are made-to-order or customized, most sales are final.
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will assist you promptly.

Question 8

How do I determine my ring size?

Accepted Answer

We strongly recommend professional sizing at a local jeweler for the most accurate measurement. If you are unsure, contact us for guidance before placing your order.

Question 9

How should I care for my jewelry?

Accepted Answer

To preserve the beauty of your piece:
Avoid contact with chemicals, perfumes, and lotions.
Remove jewelry before swimming or exercising.
Store pieces separately to prevent scratches.
Clean gently with a soft cloth.
We recommend professional cleaning and inspection annually.

Question 10

Do you offer repairs?

Accepted Answer

Yes. We provide repair services for our designs. Repair costs depend on the nature of the damage. Please contact us with photos and details for an assessment.

Question 11

Is your jewelry suitable for everyday wear?

Accepted Answer

Many designs are suitable for daily wear; however, delicate pieces with enamel, pearls, or feather inlay require extra care. Specific care recommendations are provided for each item.

Question 12

How can I contact you?

Accepted Answer

For inquiries about orders, custom designs, or collaborations, please reach out via Email, Website Contact Form, or Instagram.

FAQ

Frequently asked questions